Last week, AT&T customers faced a series of service outages resulting in issues making and receiving calls. The company’s CEO confirmed that these disruptions were due to errors in network expansion rather than a cyber attack.
What Happened During the Outages?
The outages started early Thursday, affecting a significant number of customers. Thankfully, the network was restored by noon, with most users regaining access in the morning.
In a statement, CEO John Stankey expressed regret for the inconvenience caused to customers and their families. As a gesture of goodwill, AT&T is providing a $5 credit to those heavily impacted by the service disruptions.
Compensation Details
Consumer and small business customers experiencing significant challenges will automatically receive an account credit. Prepaid customers will also have compensation options available to them. Each AT&T Wireless account is eligible for a single $5 credit.
Stankey emphasized the importance of acknowledging the impact on customers and taking responsibility. Despite the financial implications, he believes that this gesture aligns with AT&T’s long-term business goals and financial objectives.
